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Terms & Conditions

• Spin to Win Terms & Conditions

  1. Acceptance. By entering this promotion, you are deemed to have accepted, and will be bound by, these terms and conditions.
  
  2. Eligibility. This promotion is open to residents of the United Kingdom aged 18 or over only. Employees of Greene King, their families, agencies, or anyone else professionally connected with this promotion, are not eligible to enter.
  
  3. Promotional Period. This promotion opens at 00:01 on 06/05/2026 and closes at 23:59 on 31/12/2026.
  
  4. Entry requirements. To enter through the Greene King Mobile App, you must

  a. Be a newly registered Greene King Mobile App user;
  
  b. Activate your Rewards program;
  
  c. Play the Spin to Win game to win a prize.

  d. Deleting your account and re-registering will be considered a breach of these T&Cs, could result in rewards being revoked and could mean your reward account is suspended. (Promotion not available at Crafted, Metro, Hive, Nest and Everly sites)

  5. Game expiry. You will have 30 days from the date you receive your Spin to Win game to play and win a prize. Otherwise, you will lose your reward.
  
  6. Prize selection. One (1) prize of either a free drink, free starter, free dessert, free main meal. a half price drink, a half price main meal or 25% discount on food when you spend £15 voucher will be awarded upon completing the Spin to Win game.
  
  7. Minimum Spend Requirements: You will need to purchase at least one other item with a minimum spend of £5 in total in your transaction to be eligible to claim the free starter, free dessert or free main meal prizes.

  8. Prize. The prize will be one of the following, subject to spend conditions set out in point 7:

  a. A free drink or half price drink, Customers can choose one of the following drinks depending on selection available in participating venue where redeemed:
  
  · Peroni Nastro Azzurro – draught pint.
  
  · Birra Moretti – draught pint.
  
  · Cruzcampo – draught pint.
  
  · Madri – draught pint.
  
  · Level Head – draught pint.
  
  · Hazy Day – draught pint.
  
  · Greene King IPA – draught pint.
  
  · Strongbow – draught pint.
  
  · Aspall – draught pint.
  
  · Inch’s – draught pint.
  
  · Bacardi Carta Blanca Rum – Single measure, with or without mixer (Coca Cola / Schweppes Lemonade)
  
  · Jameson Irish Whiskey – Single measure, with or without mixer (Coca Cola / Schweppes Lemonade / Ginger Ale)
  
  · Absolut Original Vodka – Single measure, with or without mixer (Coca Cola / Schweppes Lemonade)
  
  · Bombay Sapphire – Single measure, with or without mixer (Schweppes/Fever Tree Tonic)
  
  · Coca Cola Original Taste / Diet / Zero / Schweppes Lemonade – Regular Glass
  
  · Schweppes Tonic (Regular/Slimline)
  
  · Fever Tree Tonic (Indian/Light)
  
  · Red Bull (Original/Flavours) – 250ml can
  
  · Peroni Nastro Azzurro 0.0% - 330ml bottle
  
  · Heineken 0.0 (0%) - 330ml bottle
  
  · Corona Cero (0%) - 330ml bottle
  
  · Kopparberg Alcohol-Free (Strawberry & Lime/Mixed Fruit) (0%) - 500ml bottle
  
  · Old Mout Berries & Cherries 0% - 500ml bottle
  
  · Freixenet 0.0% Sparkling Wine (0%) - 200ml
  
  · Warner's Pink Berry Spritz (0%) - Mocktail serve
  
  · El Mazo Chardonnay - Small 125ml Glass
  
  · Giotto Inzol-PG Sicilia - Small 125ml Glass
  
  · Hawk Ridge White - Small 125ml Glass
  
  · Mount Rozier Chenin Blanc - Small 125ml Glass
  
  · Punto De Vista Sauvignon Blanc - Small 125ml Glass
  
  · El Mazo Rose - Small 125ml Glass
  
  · Giotto Rose - Small 125ml Glass
  
  · Three Pebbles Zinfandel Rose - Small 125ml Glass
  
  · El Mazo Red - Small 125ml Glass
  
  · Hawk Ridge Red - Small 125ml Glass
  
  · Ribeira Velba Douro - Small 125ml Glass
  
  · Rock Hopper Shiraz - Small 125ml Glass
  
  · All hot drinks, excluding Liqueur Coffees or Hot Drinks with Mini Desserts
  
  b. A free dessert - does not include sharer desserts or hot drink with a mini dessert
  
  c. A free starter - does not include sharer starters or platters
  
  d. A free main meal – up to a maximum value of £30 – only selected from the main menu, does not include any breakfast, brunch, lunch, seniors, specials, children’s menus or timed menus.
  
  e. A half price main meal -maximum discount of £15 - excludes sharers or any meal priced higher than £30, only selected from the main menu, does not include any breakfast, brunch, lunch, seniors, specials, children’s menus or timed menus.

  9. 25% discount voucher on food applies when you spend £15 or more on food in a single transaction. The discount applies to standard food items listed on the menu, including starters, main meals, desserts and sides. Any chargeable extras or additions to a dish, such as adding a sauce or an additional burger, are excluded from the discount and will be charged at full price.
  
  10. The terms and conditions of any third-party supplier will also apply to the prize where applicable. If there is a conflict between third-party terms and conditions and these terms and conditions, these shall take precedence.
  
  11. The prize is non-transferable and cannot be sold or auctioned. No cash or other alternative to the prize will be offered unless in the event of unforeseen circumstances, in which case we reserve the right to offer an alternative prize of equal or greater value than the original.
  
  12. Notification. You will be notified in the Greene King Mobile App of your prize upon completing the Spin to Win game, unless otherwise specified. Each member is only eligible for a single prize to redeem. Deleting your account and re-registering will be considered a breach of these T&Cs and any prizes awarded in these circumstances will be removed.
  
  13. If the prize winner is ineligible, otherwise in breach of these terms and conditions, or unable to take up the prize for any other reason, we reserve the right to remove the prize from your Rewards wallet.
  
  14. We accept no responsibility for the failure to use your free prize voucher before it is expired due to your inactivity in the Greene King Mobile App.

  15. Delivery. Your prize will be available in your Rewards wallet in the Greene King Mobile App shortly after you complete the Spin to Win game. In any event the prize must be claimed and taken within 30 days from the date you receive it.
  
  16. Limitation of liability. To the extent permitted by law, we accept no liability for any damage, loss or injury suffered (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way due to entering this promotion or taking up a prize. We are not responsible for any third-party acts or omissions.
  
  17. Intellectual property. You will retain ownership of any content, submissions and other material that you submit as part of this promotion. However, you grant us (and our agents and affiliates) a non-exclusive, royalty free, worldwide, irrevocable, perpetual licence to use any such content, submissions and other material for the purposes of this promotion.
  
  18. General terms. No bulk, machine-generated consumer group or third-party entries will be accepted. Entries are restricted to one entry per person. In the event of multiple entries being received from the same person or account, including where an account has been deleted and re-registered in order to obtain an additional game play, only the first entry will be accepted.
  
  19. We reserve the right to disqualify incomplete, altered or illegible entries. No responsibility will be accepted for entries lost, damaged or delayed, technical or telecommunications faults. Proof of submitting is not proof of receipt.
  
  20. We reserve the right, in our absolute discretion, to verify the prize winner, including, but not limited to, proof of identity and/or age, as required, and to withdraw a prize where there are reasonable grounds to believe there has been a breach of these terms and conditions, including where an account has been deleted and re-registered in order to obtain an additional game play, or otherwise where an entrant has gained advantage in participating in the promotion or has won using fraudulent means. This could result in prizes being revoked and may mean your reward account is suspended or closed.
  
  21. Our decision is binding in all matters relating to this promotion, and no correspondence shall be entered into.
  
  22. Owing to exceptional circumstances outside our reasonable control and only where circumstances make this unavoidable, we reserve the right to cancel or amend the promotion or these terms and conditions at any time but will always endeavour to minimise the effect to you in order to avoid undue disappointment.
  
  23. Governing law & jurisdiction. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and we and you submit to the exclusive jurisdiction of the English courts. 24. We remind anyone entering this promotion to drink responsibly. Please visit www.greeneking.co.uk/enjoy-responsibly for the facts.
  
  25. This promotion is in no way sponsored, endorsed, administered by or associated with any of the social media platforms where the post promoting the promotion is featured. None of the social media platforms are responsible to entrants in respect of any aspects of this promotion.
  
  26. The promoter is an operating member of the Greene King group of companies: Greene King Brewing and Retailing Limited (3298903), Greene King Retailing Limited (5265451), Spirit Pub Company (Managed) Limited (5269240), and Spirit Pub Company (Trent) Limited (5746068). The registered office of each is Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.

  Privacy notice

  27. Data Controller. Greene King Brewing and Retailing Limited (ICO registration number ZA054235) is the data controller in respect of this promotion.
  
  28. We are required to comply with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation in relation to the processing of any personal information obtained from you, including when you take part in this promotion. We are a member of the Greene King group of companies (the “Group”), and the Group takes the protection of your personal information seriously.
  
  29. Why do we need to process your personal data? We want our promotions to be administered fairly so that all entrants can enjoy them. To do this well, we need to process some of your personal data. We will process your personal data to administer the promotion, to confirm that you have complied with the terms
  
  of the promotion, to confirm whether you have won a prize, to communicate with you in relation to any prize you may win and to deal with any queries you have in relation to the promotion.
  
  30. What information do we process? When you enter a promotion, we need your contact information. If you are a winner, we may ask for your date of birth in order to confirm your eligibility to enter the competition and other contact information, so we are able to send your prize to you. We will also collect any personal information you include in your message.
  
  31. How long do we keep personal information for? If you exercise your data protection rights, we will keep a record of your request and our response indefinitely, to be able to show that we responded properly and fairly to your request. Otherwise, we will keep your data for the following time periods:

  Information relating to…	Is kept for…
  Entering a promotion	4 months following the closing date of a promotion
  Enquiring about a promotion	3 months following our reply to you

   

  32. Will we sell your personal data to anyone else? No. That’s not something we do.
  
  33. Who do we share personal data with and why? Any personal information collected may be shared with other companies in our Group and will be used for administrative or operational reasons connected with the promotion, including to communicate with you. We work with the following third-party suppliers and service providers who will process your personal data in order to administer the promotion, arrange prizes and discuss any specific requirements with you on our behalf:

  Third party	Personal data that is shared	Reasons for sharing personal data
  Service Now	Name, contact information, address, booking information, complaint information	Managing guest queries and complaints

   

  34. All of these organisations are required to comply with our data processing standards and are bound by the terms of this privacy notice. They are not permitted to use your personal data for their own purposes.
  
  35. We will share your personal data as required by law or where we are asked to do so by a public or regulatory authority.
  
  36. If this promotion requires you to make a booking with us, our bookings providers may process your personal data as set out in our main privacy notice at www.greeneking.co.uk/privacy under the heading ‘Other organisations who help us to provide our products and services’.
  
  37. As we develop our business, we might sell or buy group companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business. The buyer will only be permitted to use your personal data as outlined in this privacy notice.
  
  38. We will not pass your personal information outside of the UK or EU or to any other external organisation without your prior permission.
  
  39. Direct marketing. We may ask whether you want to receive marketing from us – it’s your choice, but if you sign up for marketing please read our general privacy notice at www.greeneking.co.uk/privacy.
  
  40. Publicity. If you are a winner or runner up, we may use your data for publicity purposes as explained in the terms and conditions above.
  
  41. What are your rights and how can you exercise them? We can be contacted by post at: Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.
  
  42. We have appointed a Data Protection Officer, who can be contacted by post at the address above, or by email sent to dataprotection@greeneking.co.uk.
  
  43. We process personal data in compliance with applicable data protection law. The lawful bases we rely on for our primary processing purposes are as follows:

  Processing purpose	Lawful basis for processing
  Administering a promotion	We process personal data because it is necessary to do so for the performance of the relevant contract.
  Responding to an enquiry about a promotion	We believe it is in our commercial interests to respond to our customers making this processing a legitimate interest.

  44. You have the following rights under data protection law:

  
  to ask us to tell you what personal data we are processing that relate to you (right of access);
  
  to require us to rectify or stop processing inaccurate personal data (right to rectification);
  
  to require us to delete personal data relating to you, subject to there being valid grounds (right to erasure);
  
  to require us to restrict our processing activities, subject to there being valid grounds (right to restriction);
  
  to object to processing, in particular to profiling (right to object) and direct marketing (by withdrawing your consent);
  
  to ask that personal data about you be sent to another controller of your choosing, subject to there being valid grounds (right to data portability).

  45. You can notify us of your wish to exercise any of these rights by contacting the Data Protection Officer, using the contact information provided above.
  
  46. You also have a right to lodge a complaint with the Information Commissioner’s Office (the data protection regulator for the United Kingdom) or in some circumstances, another European Union data protection authority.
  
  47. Cookies. We may download cookies to your computer when you log on to our website. For more information about our commitment to your privacy and details of how we use cookies, please refer to our general Privacy Notice and Cookie Notice at greeneking.co.uk/privacy and greeneking.co.uk/use-of-cookies.
  
  48. Changes to this privacy notice. This privacy notice is effective from the opening date set out above. You can check if the privacy notice has changed by revisiting this webpage at any time.

   

• Pub Catch Terms & Conditions

  TERMS & CONDITIONS AND PRIVACY NOTICE

  1. Acceptance: By entering this promotion, you are deemed to have accepted, and will be bound by, these terms and conditions.

  2. Eligibility: This promotion is open to residents of the United Kingdom aged 18 or over only. Employees of Greene King, their families, agencies, or anyone else professionally connected with this promotion, are not eligible to enter.

  3. Promotional Period: This promotion opens at 00:01 on 3rd November 2026 and closes at 00:00 on 31st December 2026.

  4. Entry Requirements: To enter through the Greene King Mobile App, you must: 1. Be a Greene King App Rewards member; 2. Scan your Rewards Membership ID when making a purchase at the Till/Bar or through the Greene King Mobile App at any Greene King Pub (£1 minimum spend) to receive a game entry (excludes pubs in the following brands: Crafted Pubs, Metropolitan Pub Company, Hive, Nest and Everly Hotels Collection); 3. Play the game. Deleting your account and re-registering will be considered a breach of these T&Cs, could result in rewards being revoked and could mean your reward account is suspended.

  5. Team Member Discount: If you use a Team Member Discount on your purchase, either through the Order & Pay journey or at the bar, you will not qualify to receive a Pub Catch gameplay from that transaction.

  6. Gameplay Redemption: Your Pub Catch gameplay entry will be redeemed after 30 seconds of actual gameplay. This means if you exit the Pub Catch game after 30 seconds without completing it, you will lose your gameplay and will not be able to play again unless you have another gameplay entry available.

  7. Competition Entries :Entries are awarded as follows.

  - Scores lower than 999 do not receive an entry
  - Scores between 1000 and 1999 qualify for one entry
  - Scores between 2000 and 4999 qualify for two entries
  - Scores of 5000 or over qualify for three entries

  8. Multiplier: A multiplier will be added to your entries based on the number of times you have played during the Promotional Period.

  - 10 game plays = entries x2
  - 15 game plays = entries x3
  - 20 game plays or more = entries x4

  9. Winner selection: One (1) winner and nineteen (19) runners-up will be selected each month [LH1.1] at random.

  10. Prize: The winner will receive a £25 Greene King Voucher, and the nineteen (19) runners-up will each receive one £5 Greene King Voucher, each into their Greene King Mobile App Rewards Wallet. The vouchers may be made up of smaller denominations. A maximum of 2 vouchers can be used in a single transaction. You can redeem your prize against food or drink. £25 and £5 vouchers must be redeemed within 30 days of receipt. Vouchers must be used in one transaction, and basket must be at least 1p higher than voucher value as no change is given.
  
  11. The terms and conditions of any third-party supplier will also apply to the prize where applicable. If there is a conflict between third-party terms and conditions and these terms and conditions, these shall take precedence.

  12. The prize is non-transferable and cannot be sold or auctioned. No cash or other alternative to the prize will be offered unless in the event of unforeseen circumstances, in which case we reserve the right to offer an alternative prize of equal or greater value than the original.

  13. Notification: The winner and runners-up will be notified in the Greene King Mobile App of their prize within 1 working day following the end of the promotion, unless otherwise specified. Deleting your account and re-registering will be considered a breach of these T&Cs and any prizes awarded in these circumstances will be removed.

  14. If the selected winner or runners-up are ineligible, otherwise in breach of these terms and conditions, or unable to take up the prize for any other reason, we reserve the right to select an alternative winner or runners-up using the same process referred to above in these terms and conditions.

  15. We accept no responsibility for the failure to use the voucher before it expires due to your inactivity in the Greene King Mobile App.

  16. Delivery: The winner and runners-up will receive their prize in the Greene King Mobile App within 1 working day following the end of the promotion, unless otherwise specified. In any event, the prize must be claimed and taken within 30 days after receiving the reward.[LH2.1]

  17. Limitation of liability: To the extent permitted by law, we accept no liability for any damage, loss or injury suffered (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way due to entering this promotion or taking up a prize. We are not responsible for any third-party acts or omissions.

  18. Intellectual property: You will retain ownership of any content, submissions and other material that you submit as part of this promotion. However, you grant us (and our agents and affiliates) a non-exclusive, royalty-free, worldwide, irrevocable, perpetual licence to use any such content, submissions and other material for the purposes of this promotion.

  19. Publicity: The winner may be asked to take part in publicity relating to this promotion, but this will be discussed with the winner before taking place.

  20. Winner’s name: In accordance with the Advertising Standards Authority CAP Code, we intend to publish or make available the surname and county of any winner. Any winner who objects must notify us as soon as possible after you are informed that you have won.

  21. General terms: No bulk, machine-generated consumer group or third-party entries will be accepted. Entries are restricted to one entry per person. In the event of multiple entries being received from the same person or account, including where an account has been deleted and re-registered to obtain an additional game play, only the first entry will be accepted.

  22. We reserve the right to disqualify incomplete, altered or illegible entries. No responsibility will be accepted for entries lost, damaged or delayed, or for technical or telecommunications faults. Proof of submission is not proof of receipt.

  23. We reserve the right, in our absolute discretion, to verify the winner and runners-up, including, but not limited to, proof of identity and/or age, as required, and to withdraw a prize where there are reasonable grounds to believe there has been a breach of these terms and conditions, including where an account has been deleted and re-registered to obtain additional gameplay, or otherwise where an entrant has gained advantage in participating in the promotion or has won using fraudulent means. This could result in prizes being revoked and may mean your reward account is suspended or closed.

  24. Our decision is binding in all matters relating to this promotion, and no correspondence shall be entered into.

  25. Owing to exceptional circumstances outside our reasonable control and only where circumstances make this unavoidable, we reserve the right to cancel or amend the promotion or these terms and conditions at any time, but will always endeavour to minimise the effect to you to avoid undue disappointment.

  26. Governing law & jurisdiction: These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law, and we and you submit to the exclusive jurisdiction of the English courts.

  27. We remind anyone entering this promotion to drink responsibly. Please visit www.greeneking.co.uk/enjoy-responsibly for the facts.

  28. This promotion is in no way sponsored, endorsed, administered by or associated with any of the social media platforms where the post promoting the promotion is featured. None of the social media platforms is responsible to entrants in respect of any aspects of this promotion.

  29. Promoter: Greene King Brewing and Retailing Limited, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire DE14 3JZ. 

  Privacy notice

  30. Data Controller: Greene King Brewing and Retailing Limited (ICO registration number ZA054235) is the data controller in respect of this promotion.

  31. We are required to comply with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation in relation to the processing of any personal information obtained from you, including when you take part in this promotion. We are a member of the Greene King group of companies (the “Group”), and the Group takes the protection of your personal information seriously.

  32. Why do we need to process your personal data?
  We want our promotions to be administered fairly so that all entrants can enjoy them. To do this well, we need to process some of your personal data. We will process your personal data to administer the promotion, to confirm that you have complied with the terms of the promotion, to confirm whether you have won a prize, to communicate with you in relation to any prize you may win and to deal with any queries you have in relation to the promotion.

  33. What information do we process? When you enter a promotion, we need your contact information. If you are a winner, we may ask for your date of birth to confirm your eligibility to enter the competition and other contact information so we can send your prize to you. We will also collect any personal information you include in your message.

  34. How long do we keep personal information for?
  If you exercise your data protection rights, we will keep a record of your request and our response indefinitely, to be able to show that we responded properly and fairly to your request. Otherwise, we will keep your data for the following time periods:

  Information relating to…	Is kept for…
  Entering a promotion	4 months following the closing date of a promotion
  Enquiring about a promotion	3 months following our reply to you

   

  35. Will we sell your personal data to anyone else? No. That’s not something we do.

  36. Who do we share personal data with and why? Any personal information collected may be shared with other companies in our Group and will be used for administrative or operational reasons connected with the promotion, including to communicate with you. We work with the following third party suppliers and service providers who will process your personal data in order to administer the promotion, arrange prizes and discuss any specific requirements with you on our behalf:

  Third party	Personal data that is shared	Reasons for sharing personal data
  Service Now	Name, contact information, address, booking information, complaint information	Managing guest queries and complaints

   

  37. All of these organisations are required to comply with our data processing standards and are bound by the terms of this privacy notice. They are not permitted to use your personal data for their own purposes.

  38. We will share your personal data as required by law or where we are asked to do so by a public or regulatory authority.

  39. If this promotion requires you to make a booking with us, our bookings providers may process your personal data as set out in our main privacy notice at www.greeneking.co.uk/privacy under the heading ‘Other organisations who help us to provide our products and services’.

  40. As we develop our business, we might sell or buy group companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business. The buyer will only be permitted to use your personal data as outlined in this privacy notice.

  41. We will not pass your personal information outside of the UK or EU or to any other external organisation without your prior permission.

  42. Direct marketing. We may ask whether you want to receive marketing from us – it’s your choice, but if you sign up for marketing please read our general privacy notice at www.greeneking.co.uk/privacy.

  43. Publicity. If you are a winner or runner up, we may use your data for publicity purposes as explained in the terms and conditions above.

  44. What are your rights and how can you exercise them? We can be contacted by post at: Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.

  45. We have appointed a Data Protection Officer, who can be contacted by post at the address above, or by email sent to dataprotection@greeneking.co.uk.

  46. We process personal data in compliance with applicable data protection law. The lawful bases we rely on for our primary processing purposes are as follows:

  Processing purpose	Lawful basis for processing
  Administering a promotion	We process personal data because it is necessary to do so for the performance of the relevant contract.
  Responding to an enquiry about a promotion	We believe it is in our commercial interests to respond to our customers making this processing a legitimate interest.

   

  47. You have the following rights under data protection law:
  a. to ask us to tell you what personal data we are processing that relate to you (right of access);
  b. to require us to rectify or stop processing inaccurate personal data (right to rectification);
  c. to require us to delete personal data relating to you, subject to there being valid grounds (right to erasure);
  d. to require us to restrict our processing activities, subject to there being valid grounds (right to restriction);
  e. to object to processing, in particular to profiling (right to object) and direct marketing (by withdrawing your consent);
  f. to ask that personal data about you be sent to another controller of your choosing, subject to there being valid grounds (right to data portability).

  48. You can notify us of your wish to exercise any of these rights by contacting the Data Protection Officer, using the contact information provided above.

  49. You also have a right to lodge a complaint with the Information Commissioner’s Office (the data protection regulator for the United Kingdom) or in some circumstances, another European Union data protection authority.

  50. Cookies. We may download cookies to your computer when you log on to our website. For more information about our commitment to your privacy and details of how we use cookies, please refer to our general Privacy Notice and Cookie Notice at greeneking.co.uk/privacy and greeneking.co.uk/use-of-cookies.

  51. Changes to this privacy notice. This privacy notice is effective from the opening date set out above. You can check if the privacy notice has changed by revisiting this webpage at any time.

• Loyalty: Frequently Asked Questions

  Please click here to view our Frequently Asked Questions.